Operational Guide: Outage & Inactivity Management

Scenario 1: Technical Fault or Lack of Connectivity (Outage)

Use this procedure when the device is unable to communicate with the servers due to internet failure or technical hardware issues.

During the Outage OFFLINE

Continue to record sales locally. For each fiscal day, calculate the aggregated sales data to be transmitted later.

Step 1: Submit Emergency Report

As soon as connectivity is restored, upload the aggregated data for the offline period.

POST /IT-store/{id}/emergency-report

Step 2: Signal the Fault Period

Notify the Tax Authority about the specific start time of the technical fault.

POST /IT-store/{id}/offline-communication

Step 3: Resume Normal Operations ONLINE

Resume issuing individual receipts. The system will automatically return to the ONLINE status upon the first successful transmission.

Use this procedure to signal a planned period where the store will be closed and no receipts will be issued.

Communication of Closure

Send a single communication specifying the start and end dates of the inactivity period.

POST /IT-store/{id}/inactivity-communication

Note: During the inactivity period, the PEM will be considered in a "dormant" state by the Tax Authority.

Daily Fiscal Closure

Perform the mandatory daily closure at the end of each business day.

POST /IT-store/{id}/close